You'll be responsible for...

• Onboarding new customers and providing them with training on how to use our product so they see value fast.
• Identifying and addressing any potential roadblocks that may be hindering our customers' success.
• Proactively reaching out to customers to check in on their progress and offer assistance.
• Working closely with our product and engineering teams to ensure that our product is meeting the needs of our customers based on the feedback that you get.
• Developing and implementing strategies to retain and grow our customer base.
• Maintaining LeadByte’s industry leading customer satisfaction rate and reputation with our customers.
• Analysing customer behavior to identify trends and opportunities to reduce churn and expand revenue.

What you'll need...

• Communication skills: You must be able to effectively communicate with customers and build strong relationships with them. You should also be able to articulate complex technical concepts in a way that is easy for customers to understand.
• Problem-solving skills: You must be able to identify and resolve issues that customers may be facing, and be proactive in finding solutions to potential roadblocks.
• Technical knowledge: You should have a deep understanding of SaaS products and the technology landscape, as well as an understanding of the customer success space.
• Organisational skills: You should be able to manage multiple projects and priorities, and be highly detail-oriented.
• Customer-centric approach: You should have a strong customer-centric mindset and be dedicated to ensuring customer satisfaction and success.
• Analytical skills: You should be able to analyse customer data to identify trends and opportunities for improvement, and be able to use this information to drive strategies for customer retention and growth.
• Project management skills: You should have experience in managing projects and be able to effectively coordinate with multiple stakeholders.
• Adaptability: You should be able to adapt to changing customer needs and be able to quickly adjust your strategies as needed.
• Team player: As a customer success manager, you will be working closely with other teams such as product development, engineering and sales. Thus, it is important to be able to collaborate effectively and be a team player.

To stand out from the crowd....

Experience working within a SaaS business and a covering letter including a link to a video of you applying for the role and why you are right for the job. You will be expected to speak to Customers on a video call so you will need to shine your light and represent the business in the best possible way.